Techs You Can trust
We Service the Larger Norstar Systems
Yes they take up a lot of space but we know our way around these
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IP Office Techs provides on-site service of Nortel and Norstar phone systems in Wisconsin. Our offices are in Milwaukee.
Please note that we are not Nortel and have no obligation to give free advice on system use, issues, or programming. Nortel has been out of business for approximately eight years.
We are a for-profit company and any consultation of a technical or operational nature is considered a chargeable fee, with a minimum charge of $150 for up to 60 minutes plus a trip charge. After the first hour we charge per quarter hour. A trip charge is also assessed as low as $70 per trip in the Milwaukee metro area. We will quote a trip charge for other locations in Wisconsin.
IP Office Techs can provide full onsite support for Wisconsin. We cannot offer support in states other than Wisconsin. New replacement parts for non functional main panels or voicemail elements of the systems are no longer available – we have a limited supply of replacement parts and can usually get your system in working order.
Following is a sample of the support items we can help with:
- Voicemail password resets
- Reprogram Auto Attendant
- Move phone to other locations
- Add phones or phone lines
- Change from AT&T to Internet Phone Lines – Save!
- Provide Music on Hold Feature
- Change what lines ring which phones
- Reprogram system after power failure
- All lights blinking on phones – system down
- Setup hunt groups
- Setup phone paging
- Setup loudspeaker paging
- Add feature buttons to phones
- Define pickup groups
- Setup call flows
- Setup paging and night bells
- Discuss system replacements
- Move your system to another business location
Phone System Completely Down?
Now may be the time to consider a new phone system. We can implement a cost effective VoIP system using your cell phone, laptop, or desktop with speakers and microphone to handle calls within a day. As time permits consider adding phones and blend in features you are used to in your current Nortel System. All for as little as $77 per month for the first 3 extensions. There is no setup fee other than phones unless you use your cell phone or other device. Our baseline recommended phones are $123.00 each. Click on the title of this section for more information.
Internet Phone Lines for your Nortel
Internet phone lines bypass the phone wires coming into your business, so in the event of a line issue or power outage, your phone service is maintained in the cloud. In the event of an outage, our failover system takes over, transferring calls to cell phones, auto attendant or voicemails attached to your email address. Minimum charges are $24.00 per line, minimum 3 lines with a setup fee of $199.00 for our modem. This service is only available in Wisconsin, but there can be exceptions. Call for details. Click on the title of this section for more information.
End of Life Planning
Your Nortel Phone System is still working, and you don't have a plan in place should it stop working tomorrow. Let IP Office Techs help you plan for what is next for your communication needs, all done smoothly and at an attractive price. Learn more about the benefits of a no cost quote from a company that understands your Nortel system and how to migrate gradually to a new VoIP based system. Click on the above title for the details. Get a quote for a replacement system by clicking on the red NEW SYSTEM QUOTE button on the bottom right of this page.
Need More Phones?
Nortel Phones are still available! Many times when a phone is not working it may be simply be the handset or handset cord. For starters, try swapping out the curly cord and handset from a known working set and plug it into the defective set. If not try swapping a good phone over to the defective location. Don't worry, the programming is in the main system not the phone. If still no go, call us to order a replacement. Click on the above Title to find your model. We still can supply you with models such as the T7316e and the M7310.
To get started with IP Office Techs, fill in our online form by clicking on the blue “New Customer” button below